Terms & Conditions

Terms & Conditions

Effective Date: 03 June 2025

Registered Address: Southampton, United Kingdom

Company Registration Number: 16493231

Overview

These Terms and Conditions govern your use of services provided by ARVOSE (“we”, “our”, “us”), a UK-based fintech offering secure payment and open banking solutions. By accessing or using our services, you accept and agree to be bound by these terms.

Services Provided

ARVOSE offers B2B payment technology solutions including:

  • Direct Debit initiation and management

  • Card payment processing

  • Open Banking integrations

  • Secure API and data-handling systems

All services are delivered under strict security, compliance, and service-level guarantees.

Eligibility and Use

You must:

  • Be 18 years or older and legally authorised to represent a business entity

  • Not use our services for unlawful, abusive, or prohibited purposes

  • Ensure all data you provide is complete and accurate

We reserve the right to refuse or terminate service at our discretion where regulatory concerns exist.

Portal & Platform Access

By registering with ARVOSE, clients are granted access to our secure customer portal, which may include:

  • Card payment onboarding and processing tools

  • Direct Debit management interfaces

  • CRM tools and integrations (including Salesforce access)

  • Support systems, service dashboards, and communication logs

You agree to:

  • Use the portal solely for lawful business purposes

  • Ensure only authorised personnel access sensitive areas

  • Not attempt to reverse-engineer, copy, or compromise the system

  • Maintain responsibility for any actions taken under your organisation’s login credentials

Data processed or stored via the portal – including customer records, transactions, and CRM activity – is protected under our [Data Protection & Privacy Policy] and UK GDPR.

Third-party integrations (such as Salesforce) are subject to their own terms of service. ARVOSE does not assume liability for external platform availability or changes.

You are responsible for ensuring the legality, accuracy, and integrity of any data entered into our platform, including data shared through API or CRM integrations.

You must not use the platform in any way that may compromise its security, performance, or integrity. Misuse includes unauthorised access attempts, abuse of rate limits, or circumvention of access controls.

Security and Data Protection

We implement robust technical and organisational security controls in accordance with:

  • UK GDPR & Data Protection Act 2018

  • Payment Card Industry Data Security Standard (PCI DSS)

  • ISO 27001 (where certified)

All customer data is encrypted in transit and at rest. Multi-factor authentication, audit trails, and role-based access controls are enforced.

Regulatory Compliance

ARVOSE operates within the legal frameworks established by:

  • The Payment Services Regulations 2017

  • The Financial Services and Markets Act 2000

  • UK GDPR and related data protection laws

  • FCA guidelines (if authorised)

Where applicable, ARVOSE acts as a Technical Service Provider (TSP) and/or Account Information/Payment Initiation Service Provider (AISP/PISP).

Compliance & Audit

ARVOSE reserves the right to monitor usage and audit accounts for compliance with these Terms, internal security standards, or regulatory obligations (including but not limited to PCI DSS, ISO 27001, and FCA rules).

Where required by regulators or certification bodies, we may share audit logs or conduct security reviews in accordance with applicable law and our internal policies.

Fees and Billing

Fees will be detailed in your individual service agreement or onboarding documents. Unless stated otherwise:

  • All charges are exclusive of VAT

  • Late or failed payments may incur additional fees

  • Payment terms are net [14 days] from invoice date

Intellectual Property

All platform content, code, processes, and branding are the exclusive property of ARVOSE or its licensors. You may not replicate, distribute, or reuse any part of the system without prior written consent.

Liability and Indemnity

To the fullest extent permitted by law:

  • ARVOSE shall not be liable for indirect, incidental, or consequential losses

  • You agree to indemnify ARVOSE against any claims, damages, or losses resulting from your misuse of the platform or breach of these terms

Termination

Either party may terminate the agreement with a minimum of 30 days’ written notice – unless specified differently in a separate contract. We may suspend or terminate access immediately if:

  • You breach these terms

  • Legal, compliance, or security risks arise

  • Required by regulators (e.g. FCA)

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of London, UK.

Contact

If you have questions regarding these terms, please contact:

ARVOSE Ltd
Email: [email protected]
Website: https://www.arvose.com